Cleaning and sanitation: The rooms, the air conditioning system and all common and work areas will be sanitized by certified companies on a regular basis. Linens and towels may become contaminated, so the appropriate disinfectant will be added when washing laundry. All common areas, public spaces, guest rooms, and the heart of the house will be deep-cleaned and disinfected daily and whenever it is necessary. Special attention will be paid to all high-contact surfaces, such as door handles, elevator buttons, room keys, handrails, etc. Protective glass panels will be installed at the reception/concierge desks.
Training: All the employees will be trained to follow the government’s enhanced protocols, to identify any flu or virus-like symptoms and to apply the correct procedures. They will continue to receive training on global standards of sanitation provided by certified third parties. The employees will be closely monitored for any symptoms, their temperature will be taken on a daily basis, and they will be required to wear the appropriate PPE (personal protective equipment).
Guest relations and services: Guests and employees will be instructed to practice social distancing. Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel (front and heart of the house). Additionally, there will be signs reminding everyone of the essential health and hygiene protocols, such as handwashing and social distancing. Mask and glove kits and sanitizing gel will be available for guests and employees.
Dining: We will continue to apply the internationally recognized methods of identifying and managing food safety related risks. This includes Hazard Analysis Critical Control Points (HACCP) and strict global standards identified and requested by a qualified third-party. In-room dining will take place without physical contact and services such as buffets will be eliminated. The capacity in our bars and restaurants will be reduced to grant more safety distance for staff members and guests. There will be electronic menus, accessible from tablets and mobile devices, or disposable printed menus.