Privacy & Cookie policy

Privacy policy

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Bauer Venezia privacy policy

Pursuant to art. 13 of the EU Regulation n. 679/2016 on the protection of personal data (“GDPR”) we inform the user of the “contacts” “page (hereinafter also” you “or” you “) of the following.

Holder of the treatment

The data controller of your personal data is Bauer Srl (“Bauer Venezia” or the “Hotel”), with registered office in Bolzano, Piazza Walther Von Vogelweide, 22, and operating in Venice, S. Marco, 1459, which can be contacted at the following contact details: e-mail [email protected] tel. 0415207022. The designated Data Protection Officer (DPO) can be contacted at the following addresses: e-mail [email protected] and tel. + 39-349-4159526.

Purpose of the processing

The data collected are those necessary for:

  1. A) manage and respond to your request for information on the CONTACTS page, or
  2. B) manage and respond to your request (online, by phone or by e-mail) for booking the services we offer. The personal data processed in this case will be yours or those of the guest for whom the reservation is made: Name and surname, residential address, billing address, e-mail address or telephone number, information relating to your reservation, nationality , identity document or passport number and date and place of issue; credit card numbers or identification numbers of other means of payment;

in addition, manage your requests and reservations for hotel services and additional services that are requested by you during the booking phase or on subsequent contact occasions or during your stay. These data may include: residential address, billing address, e-mail address, telephone number, information on your booking, nationality, identity document or passport number and date and place of issue; preferences and habits of the guest; vehicle information for any custodial services; travel packages with booked hotel, flight and car rental; groups it is associated with for hotel stays; and other types of information you will choose to provide to us. We may also collect information relating to calls to Bauer Venezia Customer Service or the Concierge service.

We generally do not collect particular data (*), unless they are provided voluntarily by you or if we are required to do so in compliance with applicable laws or regulations. We may use the data you have provided to us about your health or religious beliefs to provide you with a better service and to meet your particular needs or preferences (for example, by providing special measures to help and access people with disabilities, or a diet that respects particular rules of the client’s religion).

(*) “Particular data” are those that reveal the racial or ethnic origin, political or religious opinions (…), membership of trade unions, (…), data relating to the health (…) or sexual orientation of the person (…).

  1. C) manage payment and credit collection activities and other activities and / or obligations connected with your booking, including fulfilling contractual obligations for the supply of goods and services to guests and the related obligations established by law, regulations or orders from public authorities, to prevent fraud, money laundering and improper use of computer systems that process personal data).

The legal basis of the processing sub A) is constituted by the need to satisfy pre-contractual needs, the legal basis of the processing sub B) and D) is instead the need to fulfill the aforementioned obligations, or, alternatively, by the legitimate interest in organizing in a optimal relationship with the user or customer.

  1. D) The aforementioned data, if you are not already ns. customer and only if you expressly consent, they may also be processed for direct marketing purposes, by sending newsletters and promotional e-mails or text messages to keep you informed about charitable and cultural initiatives and / or social events organized or sponsored by Bauer Venezia ( events”).

In the event that you become a customer, on the other hand, the processing for these direct marketing purposes may take place even without your specific prior consent, based on the legitimate interest of Bauer Venezia to keep in contact with the customer and in this case the Your right to object to our further direct marketing communications at any time, by making an express request to Bauer Venezia.

Personal information we collect from third parties

We may collect information about you from third parties, for example hotel reservation portal managers such as booking, trivago, expedia, etc., airlines and transport companies and credit card companies from our partners and from other partners, our partners. additional service providers (e.g. booking times) and other third party sources legally authorized to share your data with us. We use and share this information (and we may add this information to other information about you that we already have on file) only for the purposes set out in this Notice.

In the case of registration in the reserved area, the release of personal data by the User is necessary for the purposes of the aforementioned registration and for the use of the related services, including the possibility of booking the stay; their failure, partial or inaccurate conferment could make it impossible to access them as well as to use the online services.

Bauer Venezia also allows the User the ability to access the Reserved Area also through the use of credentials provided by a social network. (so-called social login). Access to the restricted area may therefore also take place through the identities created by you on Facebook, Twitter and Google +. A some personal data (name, surname, e-mail) will be acquired by us in accordance with the authorizations issued by the same to the reference social network. The interested party is required to check the privacy settings on their profile chosen and provided by the reference social network, as well as to carefully read the related privacy policies, as they may authorize the social network to share their personal data with Bauer Venezia. , and vice versa, by authorizing Bauer Venezia to collect or exchange some information you have entered in your profile with social networks. In any case, Bauer Venezia is not aware of the registration data used by the interested party. We will keep the identification code associated with the user’s account at the third party service (social network) when it is used to log-in to our website; storage will take place for as long as necessary to provide the requested services.

If the user creates an account or uses site services by connecting through the social log-in, we may use the information contained in the account of origin to complete his profile on the site. The interested party can at any time update or modify the profile information and contact details through the social login. Furthermore, if the user clicks on a button (eg “I like”) or a social widget on our site, this will automatically collect and share with the respective social network the user’s data relating to his navigation on the site and even on third-party sites, even if the user does not have an account on the social network; in this case, the aforementioned operations take place under co-ownership between Bauer Venezia and the manager of the social network platform to which the button or widget refers. More information on the subject can be viewed in the privacy policies of the aforementioned social networks.

Obligation or right to communicate data

The communication and our processing of the aforementioned personal data for the purposes A) B) and C) described above is a contractual and legal obligation, and I do not require your consent; if you do not want to communicate them, it will be impossible to establish or continue the contractual relationship and the provision of our hospitality services.

The communication of the aforementioned personal data for the purpose D) described above is instead optional, and our processing will be carried out only where you have given consent. You can choose not to consent to the processing for this purpose and still continue to use the Website and make reservations on it.

If you agree to the purpose D) of sending e-mails with informative and promotional content, you will still be given the way and remembered in all our communications, which you can revoke your consent at any time.

How to use personal data

Personal data are processed using IT and paper tools. We protect the security of your personal data, including payment data when it is sent through the management system by our international partners Leading Hotel of the World and SABRE. SABRE as the manager of payment data, guarantees the highest security measures, which can be viewed in the SABRE information.

We use Secure Sockets Layer (SSL) software, which encrypts, making it illegible to unauthorized parties, the information you enter with reference to payment data. When confirming the order, we only display the last four digits of your credit card number. Of course, we pass on the full credit card number to the credit card issuing financial institution during order processing.

However, it is important that you adopt suitable protections against unauthorized access to your authentication credential as well as to your booking and to your computer or laptop, or other device or browser.

Personal information we share and categories of recipients

In order to offer you the expected level of hospitality and the best level of service, we may share your personal information with the following categories of recipients:

  • Our online booking service providers (so-called Book Engine) such as Leading Hotel of the World – LHW. Here you can find LHW’s privacy policy: https://it.lhw.com/privacy-policy.
  • Our technical service providers hosting our website www.bauervenezia.it.
  • Our technical mailing service providers for sending newsletters or promotions to which you have consented.
  • Our service providers available at our property (eg concierge, spa treatments, dining experiences, or others).
  • Hotel managers of our property (eg Palazzo Bauer) or other hospitality service providers managed by Bauer Spa, to provide you with the services and personalization of the same during your stay at Bauer Venezia.
  • Other managers of hospitality services for Bauer Spa guests, to provide you with the services or products you request from us during the booking process or during your stay (for example: car rental, boat rental, taxi and transfer services from the airport or other transport services).

Our business partners and our service providers are contractually committed to protecting your personal information and will not be able to use or share it, unless required by law.

Other: Bauer Venezia may disclose your personal information to third parties to: (i) respond to government requests or requests from public authorities, (ii) protect the rights, privacy, security or property of Bauer Venezia, of visitors to the site , guests, employees or the public, (iii) enable us to implement available remedies or limit the damage we may incur, (iv) respond to an emergency.

Extra-EU data transfer

Personal data will not be transferred by the Data Controller outside the European Union, except for the transfer made to the U.S.A. as part of some cloud services (e.g. e-mail, videoconferencing, ERP management, antivirus and antispam service, Google’s G-Suite productivity software) which the Company uses which are provided by providers based or data center in the U.S.A. In this case, the legal basis of the transfer are the standard contractual clauses (“CCS”) stipulated between the Company and the third party provider, which provide for the assumption by the latter of data protection obligations and compliance with substantially comparable treatments to those guaranteed by the GDPR in the EU. The Company also carried out an impact analysis of the U.S. legislation on the basis of which it concluded that – in light of its core business, and of the types of personal and data subjects involved in the processing covered by this disclosure – the risk of access to such data by U.S. government agencies by requesting the aforementioned providers is almost marginal and does not concretely reduce the effectiveness of the CCS.

How and for how long we keep your data

The storage of personal data will take place for the time strictly necessary to fulfill the purposes set out here, as follows:

  • purposes A) B) and C) (legal, accounting and tax obligations for the conservation of data relating to the sale of services to customers): 10 years pursuant to local regulations in force on tax and civil obligations, or up to the longest term of exercise of the rights of defense of the Data Controller in the event of disputes with the interested party;
  • purpose D) (direct marketing): i) if you are not a customer, 5 years, subject to your express renewal of consent upon expiry and in any case until the shortest date on which you notify us of the withdrawal of consent ; ii) if you are a customer, until notice of the opposition to the processing.

For direct marketing purposes through automated systems (e-mail or text message) you can withdraw your consent at any time by writing to [email protected] or through the links highlighted in the individual communications.

In case of lawful exercise of the right to delete personal data processed by the Data Controller, such data will be further stored, in a protected form and with limited access, solely for the purpose of ascertaining and suppressing crimes or fraud, for a period not exceeding 12 months. from the date of the request and subsequently they will be securely deleted or irreversibly anonymised.

Third Party Internet Services

Bauer Venezia works with a limited number of Internet providers to offer Internet access to our guests. Your use of the internet service at the property is subject to the terms of use and privacy policies of the third party internet provider, which is subject to national laws. You can access these terms and policies by using the links on the service login page or by visiting the website of the Internet provider.

Data relating to telematic traffic at our hotel, excluding the contents of communications, will be kept for a period not exceeding 6 years from the date of communication, pursuant to art. 24 of Law no. 167/2017, which transposed the EU Directive 2017/541 on anti-terrorism

Data protection

Bauer Venezia implements suitable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction and (ii) ensure that personal information is accurate and updated. Bauer Hotel employs an internal team of information security professionals who are responsible for creating, updating and managing data security. The service providers with whom we share personal information are committed to keeping such information confidential. For online transactions, we take reasonable technological measures to protect personal information transmitted through our site, however, no security or data transmission system on the Internet can be considered completely secure. For your security and privacy, do not send us your payment card numbers or any other personal confidential information by e-mail.

We will never contact you via mobile phone, sms, instant messaging such as WhatsApp or Telegram or e-mail to ask for your confidential personal information or the data of your payment cards. We will only ask you for your payment card details by telephone, only when booking a stay.

Rights of the interested party

In addition to the rights regarding the processing of data for direct marketing purposes, previously mentioned, you have the right to ask the Data Controller for access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns them. o to oppose the processing for legitimate reasons (in particular, where the data are not processed for legal or contractual obligations still in progress) as provided for by art. 15 and ss. of the GDPR. The related requests can be sent to [email protected]

NB: You make this request, we may not be able to guarantee the same quality and variety of services to which you are used.

You also have, if the conditions are met, the right to lodge a complaint with the Supervisory Authority in accordance with the legal procedures.

Changes to the information

Occasionally this Policy may undergo changes to remain adequate to the relevant requirements. On this occasion, we will post a link to the revised and corrected Notice on the homepage of our site and / or notify you by e-mail; moreover, you can check the date of the last update of this Information through the link and the date present at the beginning of the Information. Any changes to our Notice will take effect after the revised and corrected Notice is posted on the website. The use of the site and our products and services and / or your consent to the updated information following such changes constitutes your acknowledgment of the new Notice when in force.

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